Lucy Properties made the entire rental process, from viewing and paperwork to move-in and move-out, a remarkably painless experience. After a year in another Oxford rental property we felt very lucky to find Lucy: our new apartment was much nicer (everything was brand new, but still felt homey), our deposit and monthly rent were a bit less expensive, on the rare occasions we had to call for maintenance they were incredibly responsive and helpful, and our property manager was a dream to work with. If we didn't have to leave Oxford, we would have stayed with Lucy as long as possible!
When I moved to Oxford eight years ago my very first friends were Lucy Properties. And I mean that. I didn't know a soul but they found me somewhere great to live and have remained my one and only Oxford landlord (in all, I have rented four properties off them during this period). I like them because they're normal, friendly, refreshingly "human" and do what they say on the tin. No fuss, no smoke and mirrors, no air-kissing - just really nice people with a really nice product. I've never even thought of them as landlords...
Having lived in a Lucy Properties home from 2010-2012, we were extremely happy with the level of professionalism and service the company offered to us as tenants. The house itself was really lovely, well maintained and modern. I would strongly recommend Lucy Properties to anybody looking for a home in Oxford to anybody wanting a professional company with an individual/personalised touch.
Ten years as an Oxford landlord had given me some indication of what I was looking for when I also became a tenant, and in Lucy's I found just that. That the right property should come on the market at the right time and in the right place is pure luck; that over these last two years I should have found friendliness, efficiency and practical help from front desk, maintenance and management alike is not. It is a sign of excellence.
Moving several thousand miles with family for graduate study can be a daunting task, but Lucy Properties took the worry out of letting a flat. Lucy staff went beyond my expectations from my very first interaction with them. Initially I was not in the country to view the flats I was considering, but Lucy staff went out of their way to take and send photographs of the flats on my short list. The fact that Lucy Properties lets their own properties means it's a seamless experience with no agents and no fees. I highly recommend Lucy Properties to anyone looking to let a property in Oxford.
All the staff at Lucy's were extremely professional, efficient and helpful and played a big part in helping to make our stay in Oxford such an enjoyable one.
I've had several occasions to book properties for my family through Lucy's when they've travelled to Oxford and also for myself over the past year when I've returned to visit. Each time, our experiences were very positive with all the details attended to. Lucy's staff are always pleasant and efficient. The flats are comfortable, clean, affordable and well located. I would recommend Lucy's to anyone traveling to Oxford and in need of short-let accommodations.